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Contact Us

Contact Royal Botanic º¬Ð߲ݴ«Ã½ Melbourne

Get in touch with our friendly staff at Melbourne º¬Ð߲ݴ«Ã½:

Phone: (03) 9252 2300

Email: rbg@rbg.vic.gov.au

Discover Melbourne º¬Ð߲ݴ«Ã½

Contact Royal Botanic º¬Ð߲ݴ«Ã½ Cranbourne

Get in touch with our friendly staff at Cranbourne º¬Ð߲ݴ«Ã½

Phone: (03) 5990 2200

Email: rbgc@rbg.vic.gov.au

Discover Cranbourne º¬Ð߲ݴ«Ã½

Shuttle Bus

Getting to Cranbourne º¬Ð߲ݴ«Ã½ is easier than ever with our free daily shuttle between Cranbourne Station and Cranbourne º¬Ð߲ݴ«Ã½.

The shuttle is wheelchair accessible and there are three departures from Cranbourne Train Station every day of the year except Christmas Day.

Getting Here

Accessibility

We are committed to providing equitable access to all and actively work to identify and remove barriers to access and inclusion across all areas of the organisation's operations.

We believe in the Social Model of Disability, where disability is caused by both society and environmental barriers. We aim to reduce and remove these barriers four our visitors through our work in access and inclusion.

Read more about accessibility at Melbourne º¬Ð߲ݴ«Ã½.

Read more about accessibility at Cranbourne º¬Ð߲ݴ«Ã½.

Access Resources

º¬Ð߲ݴ«Ã½ now has an access key for both Cranbourne and Melbourne º¬Ð߲ݴ«Ã½. This tool allows visitors to make informed decisions about their visit to the º¬Ð߲ݴ«Ã½. It provides detailed information about parking, the gradient of paths and access. It also highlights accessible toilets and services that the º¬Ð߲ݴ«Ã½ provides, such as electric scooters. The Melbourne Access Key is available to download in either high contrast or large print formats, and the Cranbourne Access Key can be found in both formats here:

Companion Card Holders and Concession Card Holders

º¬Ð߲ݴ«Ã½ acknowledges companion cards and card holders are entitled to participate in any walks free of charge when they are accompanying a client.

We also accept concession cards (Australian student card, Seniors card) and health care cards.

Assistance Dogs

Assistance dogs are permitted throughout both sites in all areas of the º¬Ð߲ݴ«Ã½ and all amenities.

Wheelchair hire and electric scooter hire

We offer a free wheelchair hire service at both Melbourne and Cranbourne º¬Ð߲ݴ«Ã½. 

Click here to book a wheelchair at Melbourne º¬Ð߲ݴ«Ã½ 

Click here to book a wheelchair at Cranbourne º¬Ð߲ݴ«Ã½

Feedback

We are committed to improving accessibility for visitors and welcome all feedback.

Reception: (03) 9252 2300

Email: feedback@rbg.vic.gov.au

We also welcome feedback via our social media channels - Facebook and Instagram.

Diversity, Access, and Inclusion Plan

RBGV has developed a that demonstrates our commitment to inclusion and access and provides an effective blueprint for identifying and addressing barriers and realising new access opportunities.

The Diversity, Inclusion, and Access Plan, alongside the Reflect Reconciliation Action Plan, and the RBGV People Strategy underpins our commitment to inclusion and access for all visitors, staff, and stakeholders.

Filming & Photography

º¬Ð߲ݴ«Ã½ is a popular location for photography and filming. In order to manage these requests, filming is only allowed at Melbourne and Cranbourne º¬Ð߲ݴ«Ã½ once approval has been granted and the relevant permit has been issued.

Please visit this webpage for more information on filming and photography at Royal Botanic º¬Ð߲ݴ«Ã½ Melbourne and Royal Botanic º¬Ð߲ݴ«Ã½ Cranbourne.

Terms and Conditions

º¬Ð߲ݴ«Ã½ has set Regulations that have been carefully designed to ensure that visitors can safely enjoy their experience at the º¬Ð߲ݴ«Ã½.

Please visit this webpage for more information.